Refund policy

Overview

Due to the highly sensitive and collectible nature of trading card games (TCG), Pokémon products, and factory-sealed booster boxes, all sales are final. We maintain strict quality and integrity standards to ensure that every collector receives 100% authentic, tamper-free, and unweighed items.

1. Final Sale Policy

Because the value of TCG items can fluctuate based on market conditions, pull rates, and pack integrity, we do not accept returns, exchanges, or cancellations once an order has been successfully placed and processed. This policy guarantees to all of our customers that the sealed products they purchase from TCG House have never been searched, weighed, or tampered with.

2. Damaged or Incorrect Items

We take utmost care in packing and shipping every order securely from our fulfillment center in Phoenix, Arizona. However, if you received an item that is incorrect or severely damaged during transit, please notify us immediately.

Reporting Window: You must contact us at help@tcghouse.shop within 48 hours of delivery.
Required Evidence: Please include your order number, clear photographs of the shipping box, and photos of the damaged or incorrect item received.
Resolution: If a mistake was made on our end or an item arrived structurally compromised due to shipping carrier mishandling, we will review the case and issue a replacement or store credit at our discretion.