Privacy policy

Effective Date: September 2, 2026

Store Name: TCG House

Address: 3040 E Shea Blvd #2252, Phoenix, AZ 85028, United States

Email: help@tcghouse.shop

Overview

At TCG House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you visit, use our services, or make a purchase from help@tcghouse.shop.

1. Information We Collect

When you interact with our store, we collect certain information to process your orders and improve your shopping experience:

  • Contact & Account Information: Your name, billing address, shipping address, email address, and phone number.

  • Order Details: Information regarding the products you purchase, payment methods, and transaction history.

  • Device & Technical Data: Information about your browser, IP address, time zone, and cookies installed on your device as you browse our site.

2. How We Use Your Information

We use the information we collect to operate, maintain, and provide you with our services, including:

  • Processing and fulfilling your Pokémon TCG orders, including sending shipping confirmations and tracking updates.

  • Communicating with you regarding customer support inquiries, questions, or policy updates.

  • Screening our orders for potential risk or fraud.

  • Improving our website performance and marketing efforts (with your consent where required).

3. Sharing Your Information

We share your personal information with third-party service providers to help us run our business and fulfill orders. For example:

  • Shopify: Powers our online store platform. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.

  • Shipping Carriers: We share your delivery details with trusted courier services to ship your orders directly from our Phoenix, AZ facility.

  • Payment Processors: Securely handle your credit card and financial transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All transactions are processed through a secure encrypted checkout gateway.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us directly.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

7. Contact Us

If you have questions, concerns, or would like to make a complaint about our privacy practices, please contact us at:

  • Email: help@tcghouse.shop

  • Address: 3040 E Shea Blvd #2252, Phoenix, AZ 85028, United States